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Online Payment Terms and Conditions

  1. Online payments can only be made to pay your invoice or to make a payment on account of our fees. We do not and can not accept online payment towards deposits.
  2. Online payments can only be accepted if they are made by the client. If we receive payments from any third party on your behalf, the person dealing with your matter will need to follow certain procedures this firm has in place in order to ensure that we comply with anti-money laundering regulations. The Fee Earner with conduct of your matter will need to obtain evidence of the third party’s identity. The source of any third party funds will also need to be verified and we shall also require the reason as to why the third party is paying on your behalf. We reserve the right to refuse payments which are not from you personally and the firm cannot accept any liability for any problems (e.g. time delays) that subsequently arise from us doing so. Where we refuse a third party payment, we may be bound by the regulations not to return the payment to the sender.
  3. Online payments are subject to a maximum amount of £5,000.
  4. A surcharge of will be made on credit card payments.
  5. Online payments can only be accepted in GBP Sterling.
  6. Online payments made by credit or debit card are subject to clearance by your card provider and may take up to three working days to credit to Farleys Solicitors LLP Client account. If your payment is required for immediate use then please call our Accounts team on 01254 606001 to discuss another method of payment.
  7. We reserve the right to refund / return your payment if you make a payment which is not in accordance with any of the above terms. Such refund / return will only be made after the funds have cleared in our client account and can take up to ten working days to be returned to the account from which the payment was made.
  8. A refund may be requested in the event an overpayment was incorrectly made, though such refund / return will only be made after the funds have cleared in our client account and can take up to ten working days to be returned to the account from which the payment was made.
  9. Refunds requested for other reasons, such as service dissatisfaction, will only be considered once the Firm’s official complaints procedure has been followed. If you would like to make a formal complaint, you can do so either by emailing info@farleys.com or calling 01254 606001 and asking for the Complaint’s Partner.

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