At Farleys Solicitors we want to give you the best possible service. However, if at any point you become concerned about the service we have provided then it will be helpful to contact the person who is working on your case to discuss your concern(s) and we will do our best to clarify the position and resolve matters.
If you would like to make a formal complaint, then you can read our full complaints procedure here. Please be assured that raising a concern will not affect how we handle your case.
In the unlikely event that we are unable to resolve your concerns, the Legal Ombudsman can help you. They will look at your complaint independently.
Please note that before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, please note that time limits apply and that you must take your complaint to the Legal Ombudsman:
• Within six months of receiving a final response to your complaint
and
• No more than six years (or 1 year if brought after 1 April 2023) from the date of act/omission; or
• No more than three years (or 1 year if brought after 1 April 2023) from when you should reasonably have known there was cause for complaint.
If you would like more information about the Legal Ombudsman, please contact them at:
Web: www.legalombudsman.org.uk
Call: 0300 555 0333 between 9am to 5pm.
Email: enquiries@legalombudsman.org.uk
Address: Legal Ombudsman PO Box 6167, Slough, SL1 0EH
Please note that our regulatory body, the Solicitors Regulation Authority can also help you if you are concerned about us for any reason. You can find more information at https://www.sra.org.uk/consumers/problems/ or you can ring them on 0370 606 2555 between 8.00am and 5.00pm. You can also write to: The Solicitors Regulation Authority, The Cube, 199 Wharfside Street, Birmingham, B1 1RN.
We truly value and appreciate the feedback we receive from our clients, as we look to improve the services we offer on an ongoing basis
